Returns & Exchange
Olive Hastings Return Policy
At Olive Hastings, we want you to love your jewellery as much as we do. If for any reason you are not completely satisfied with your purchase, we offer a return policy to ensure a smooth experience.
Return Period:
You have 14 days from the date of delivery to initiate a return.
Eligibility:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Return Process:
- Notify Us: Please contact our customer service team at Olivehasting.store@gmail.com to initiate your return. Include your order number and reason for the return.
- Return Shipping: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your item arrives safely.
- Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a credit will automatically be applied to your original method of payment within a few days.
Exceptions:
- Items on sale or custom orders are non-returnable.
If you have any questions about our return policy, please don’t hesitate to reach out. Thank you for choosing Olive Hastings!